Different Billing and Shipping Addresses
To limit and prevent fraud, all orders with different billing and shipping addresses will require a completed waiver form to be faxed to us. Please fill out this form and be sure to send the mentioned documents long with your fax. Please call the shop before sending your fax or it may not be recieved! We can be reached at 267-335-4337
Any item in new, unused condition may be returned within 30 days of purchase. A return authorization (RMA) number must be first obtained by calling Helix Motorsports at 267-335-4337. A 15% handling and restocking fee will be assessed for each item returned. All returned items must be in as-new, resalable condition. Any item that has been installed on a vehicle will not be accepted for return under any condition. All return shipments must be prepaid and there are no refunds on shipping charges. Shipping insurance on returned items is recommended, as refunds can only be made on as-new, resalable condition items. Please note that certain items such as turbo kits, complete chipped DME/ECU Control Modules, exhaust systems, or special order items are non-returnable or refundable. Deposits for special order items are not refundable.
If an order is shipped incorrectly or the product is defective, we'll reimburse any return shipping costs incurred.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).